We want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

This Refund & Return Policy applies to customers in:

• United States 🇺🇸
• Canada 🇨🇦
• Nepal 🇳🇵

📦 Returns

✅ Eligibility for Returns

You may request a return if:

• Item is defective or damaged
• You received the wrong product
• Product is unused and in original condition (if return is approved)

⏳ Return Timeframe

• You must request a return within 3–5 days of receiving your order.
• After this period, returns may not be accepted.

🚫 Non-Returnable Items

We do not accept returns for:

• Used or damaged by customer
• Sale or clearance items
• Personal hygiene or intimate products (if applicable)
• Customized products

💰 Refunds

💳 When Refunds Apply

Refunds are issued if:

• Product is out of stock after purchase
• Wrong item was sent and replacement is not possible
• Product is damaged beyond replacement

⏱ Refund Processing Time

• Refunds are processed within 5–10 business days
• Refunds will be sent to your original payment method (Stripe / PayPal / COD reversal if applicable)

🚚 Shipping & Return Costs

United States & Canada 🇺🇸🇨🇦

• Return shipping cost is covered by customer (unless our fault)

Nepal 🇳🇵

• For COD orders: returns may be rejected if not valid reason
• For prepaid orders: return shipping handled case-by-case

📍 Order Issues

If you receive:

• Wrong item
• Damaged product
• Missing item

Please contact us within 48 hours of delivery with:

• Order number
• Clear photos/videos of the issue

❌ Order Cancellation

Orders can only be canceled if:

• They have not been shipped yet

Once shipped, orders cannot be canceled.

📩 How to Request a Return/Refund

Please contact us at:

📧 Email: support@yourstore.com
Include:

• Full name
• Order number
• Issue description
• Photos (if applicable)

🌍 Important Notes

• Shipping times vary by country and product
• Refunds may take longer depending on your bank or payment provider
• We aim to resolve all issues fairly and quickly